Returns Policy

Updated at 2021-12-31

Thank you for your purchase. All sales are final and we do not accept returns or provide refunds. The exception is for defective Item or mis-shipment of incorrect Item which can be returned for refund.

Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of the delivery date. All returned items must be in unused condition, with all original tags and labels attached.

RETURN PROCESS

  1. Any returns, exchanges, or refunds for defective Items or mis-shipment shall be at Vendor’s discretion. The vendor is required to cover any costs of return or ask the Buyer to cover the costs of return. Grabbit shall not be responsible for any such costs. Grabbit will facilitate customer service if requested. Grabbit is unable to accept any product; all orders must be returned to Vendor.
  2. Grabbit will apply refunds to Buyers on your behalf. In circumstances where you may be responsible for the costs of refunds for Items to your customers, you agree that if Grabbit, acting reasonably, determines that you are responsible for the cost of a refund, you will be responsible for the costs of the refunded Item (or partial costs if only part of the Item was refunded). Grabbit may deduct these costs from the payment owed to you under this Agreement. If you believe that Grabbit has deducted the cost of any refund from you in error, you may dispute the deduction by contacting gaurav@grabbit.live and reporting your issue. If you dispute a deduction, Grabbit will consider the dispute reasonably, taking into account any information provided by you about the circumstances related to the refund. You will not be held responsible for the cost of the relevant refund if Grabbit believes, acting reasonably, that you are not at fault.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: gaurav@grabbit.live